Member Services Representative Part Time
About The Position
Planet Fitness is looking for energetic, hardworking Front Desk Team Members who are passionate about health and fitness to join our amazing team. We have multiple hourly Front Desk positions open! These include part-time and full-time opportunities with flexible schedules. Please feel free to call or email to schedule an interview after submitting your application! 251-308-1020 Our Front Desk Members enjoy: A Free Black Card Membership valued at $24.99 monthly - go to any gym nationwide, bring a guest for free, includes free amenities such as heated water pressure beds, massage chairs, tanning A fun, judgement free environment to work in Opportunities to volunteer and network in your local community Contribute to changing our members lives through fitness Thrive in a fast-paced environment Customized Work Schedule Work hard with an amazing group of talented, dynamic member service professionals Full-time employees get paid time off that increase the longer you work for the company Other Benefits 401K & 401K Match Eligibility Health, vision, dental, and hospital indemnification insurance eligibility (full-time staff may be eligible for employer paid benefits) Full Time employees receive employer paid Life Insurance policy Paid Time Off Eligibility Access to Christmas Club savings The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Key Responsibilities of this high pace environment will include: Membership SALES Customer SERVICE Cleaning and SANITATION
Requirements
- Basic computer proficiency.
- Upbeat and positive attitude with a smile!
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system, facilitate updates to member's accounts, and respond to member questions and concerns
- Facilitate guided tours and execute membership sales
- Maintain and uphold company policies and procedures
- Performing cleaning duties each shift and maintaining cleanliness of the club with walk-arounds
Benefits
- Free uniforms
- Training & development
- Wellness resources
- A Free Black Card Membership valued at $24.99 monthly - go to any gym nationwide, bring a guest for free, includes free amenities such as heated water pressure beds, massage chairs, tanning
- A fun, judgement free environment to work in
- Opportunities to volunteer and network in your local community
- Contribute to changing our members lives through fitness
- Thrive in a fast-paced environment
- Customized Work Schedule
- Work hard with an amazing group of talented, dynamic member service professionals
- Full-time employees get paid time off that increase the longer you work for the company
- 401K & 401K Match Eligibility
- Health, vision, dental, and hospital indemnification insurance eligibility (full-time staff may be eligible for employer paid benefits)
- Full Time employees receive employer paid Life Insurance policy
- Paid Time Off Eligibility
- Access to Christmas Club savings
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
