MSR

TEKsystems•Virginia Beach, VA

5d•$20 - $20•Hybrid

About The Position

This position requires responding to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. Your role will involve performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, as well as advising members of additional products and services that may meet their needs.

Requirements

Customer service expertise.
Proficiency in data entry.
Experience in handling inbound and outbound calls.
Familiarity with call center operations.
Ability to comply with policies in a high-volume, structured environment.

Nice To Haves

Experience in a call center, administrative, secretary/receptionist roles, banking/mortgage, or high-volume retail environment.

Responsibilities

Respond to inquiries and requests from members and other individuals.
Provide information regarding products and services with knowledge and active listening.
Adapt to multiple systems to ensure an optimal member experience.
Perform transactions or related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs.
Advise members of additional products and services that may meet their needs.
Engage in positive member interactions to enhance customer service.