Member Services Representative

Maine Public Employees•Augusta, ME

23h•$43,659•Hybrid

About The Position

Maine Public Employees Retirement System (MainePERS) seeks a friendly, energetic, and organized person to join our Member Services Representative team. Be part of a supportive, mission-driven team helping our members (State, Teacher, and Participating Local District employees) navigate important milestones in their employment and retirement journey. If you’re detail-oriented, able to multi-task, , and enjoy helping people understand complex information, this role offers meaningful work with real impact. What You’ll Do Your primary responsibilities focus on: High quality and high-volume customer service - assisting our members over the phone and in person at various stages of their membership. Receive and review paperwork to ensure thorough and accurate completion Process changes Retrieving account information for members and explaining the information to them What Helps You Succeed Customer-service mindset with patience and professionalism Strong attention to detail and organization skills Ability to multi-task and redirect focus with frequent phone interruptions Ability to explain complex information clearly and professionally Comfort working with documentation, records, and data entry Ability to follow detailed procedures while multitasking Why You’ll Love Working Here Supportive team environment Meaningful work assisting members with important life decisions Excellent benefits and work-life balance Opportunity to grow your knowledge of retirement and benefits systems If you’re someone who takes pride in helping others, and thrives in an organized, service-focused role, we encourage you to apply!

Requirements

A high school diploma or equivalent plus
1 to 2 years of demonstrated successful customer service experience by phone and/or in person
Notary Public or ability and willingness to obtain Notary Public capabilities
Customer-service mindset with patience and professionalism
Strong attention to detail and organization skills
Ability to multi-task and redirect focus with frequent phone interruptions
Ability to explain complex information clearly and professionally
Comfort working with documentation, records, and data entry
Ability to follow detailed procedures while multitasking

Nice To Haves

Associates Degree or 4 years of responsible, self-directed work experience in an office environment with customer service focus with call center experience preferred.

Responsibilities

High quality and high-volume customer service - assisting our members over the phone and in person at various stages of their membership.
Receive and review paperwork to ensure thorough and accurate completion
Process changes
Retrieving account information for members and explaining the information to them