Member Services Representative (31072)

UNIVERSITY OF KENTUCKY FEDERAL CRED•Lexington, KY

5d•$26 - $27•Onsite

About The Position

At UKFCU, we’re more than a Credit Union – we’re a community, and we’ve been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we’re dedicated to making a real difference in the lives of our members and employees alike. If you’re looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you! Why This Role Matters As a Member Services Representative, you will be the face of UKFCU, providing essential financial services and support to our members. You will process transactions, assist with account inquiries, and educate members about credit union products that align with their financial needs. Your ability to provide exceptional service will directly contribute to member satisfaction and the success of our organization. What You’ll Do Member Services & Transaction Processing: Provide account services, including deposits, withdrawals, check cashing, and loan payments. Follow transactional guidelines to safeguard our members and credit union while processing account-related requests. Update member account records as needed, maintaining accurate records of member transactions. Sales & Relationship Building: Interview members to assess financial needs and recommend appropriate credit union products. Cross-sell credit union services, including loans, savings plans, and financial tools. Participate in sales development training and activities to enhance service offerings. Regularly contact members via email and phone to maintain relationships and share sales opportunities. Account Management & Compliance: Notarize documents, research accounts, perform account maintenance, open deposit accounts (consumer, business, IRA), originate loan applications, inform members of loan decisions, explain loan documents to members. Ensure compliance with federal, state, and local regulations. Maintain confidentiality of member and employee information. Operational Support & Problem Resolution: Assist in resolving member concerns, escalating issues as necessary. Reconcile cash drawers and maintain accurate cash handling procedures. Stay updated on industry trends, competitor practices, and regulatory changes. Qualifications

Requirements

Three to five years of similar or related experience preferred.
High school diploma or equivalent required.
Experience with customer service and financial transactions preferred.
Strong customer service and communication skills.
Ability to perform financial calculations and handle cash transactions accurately.
Proficiency in financial software and Microsoft Office applications.
Ability to multitask and manage time effectively.
Professionalism in all interactions.
Integrity in decision-making and compliance practices.
Commitment to teamwork and collaboration.
Accountability for meeting performance goals and deadlines.
Adaptability to changing policies and regulatory requirements.

Responsibilities

Provide account services, including deposits, withdrawals, check cashing, and loan payments.
Follow transactional guidelines to safeguard our members and credit union while processing account-related requests.
Update member account records as needed, maintaining accurate records of member transactions.
Interview members to assess financial needs and recommend appropriate credit union products.
Cross-sell credit union services, including loans, savings plans, and financial tools.
Participate in sales development training and activities to enhance service offerings.
Regularly contact members via email and phone to maintain relationships and share sales opportunities.
Notarize documents, research accounts, perform account maintenance, open deposit accounts (consumer, business, IRA), originate loan applications, inform members of loan decisions, explain loan documents to members.
Ensure compliance with federal, state, and local regulations.
Maintain confidentiality of member and employee information.
Assist in resolving member concerns, escalating issues as necessary.
Reconcile cash drawers and maintain accurate cash handling procedures.
Stay updated on industry trends, competitor practices, and regulatory changes.