Member Services Representative

Supreme Fitness Group•Granada HIlls, CA

3d•$17 - $17

About The Position

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Requirements

Customer service background preferred.
Must be 18 years of age or older.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent preferred.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Assist in maintaining the neatness and cleanliness of the club.
Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.