CLUB - Overnight Member Services Rep

Planet Fitness-United Fitness Partners•Scottsdale, AZ

4d•Onsite

About The Position

Planet Fitness aims to provide a unique, judgment-free environment for anyone to build a lasting, active lifestyle. The product is a tool for members to achieve their fitness goals, fostering an accepting and respected atmosphere. United FP, a dynamic and growing company, offers an opportunity for self-motivated individuals to positively impact people and grow leadership skills. A role with United FP Partners means being part of a company that changes lives, promotes health, and supports communities like the Boys and Girls club. As a Member Services Representative, the role involves providing an unprecedented experience, encouraging members, creating a clean and judgment-free environment, and delivering exceptional customer service. This includes engaging members, ensuring club cleanliness, introducing new and current members to fitness trainers and Black Card amenities, assisting at the welcome desk with check-ins, greetings, farewells, and conducting non-high-pressure tours and member enrollment. The role emphasizes leadership, passion, and having fun.

Requirements

Birthdate that confirms you are a minimum of 18 years of age
Passion for helping others
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals
On-time dependability
High School diploma or GED equivalent
Must be able to occasionally lift, push, or pull at least 50 lbs
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch

Responsibilities

Provide members with an unprecedented experience and encourage them in achieving their fitness goals
Make members feel like family in a clean, judgment-free environment
Create “raving fans” by delivering +1% customer service
Continually engage and encourage our members to succeed on their fitness journey
Ensure our club is super clean
Find new and current members to join the fitness trainer in fitness classes
Introduce new and existing members to our Black Card amenities
Help the entire team at the welcome desk checking in our members
Provide greetings and farewells to members
Assist with fun energetic, non-high-pressure tours
Assist with member enrollment
Assist with other club responsibilities
Be a leader
Be passionate – love what you do
Have fun and invite members to do the same