Member Services Representative

TEKsystems•Paris Township, OH

22d•$18 - $22•Onsite

About The Position

These representatives will be assisting members with their digital banking services which include but not limited to; basic transactions, help logging on and resetting passwords, setting up new accounts, taking loan applications, and IRA accounts. Team members will be required to exemplify strong verbal and written communication skills during their interactions. HFCU has the ability to route types of calls per various queues therefore new hires will take the most basic calls and then be trained and slowly integrated into the additional queues to field more complex calls (loan applications/IRA accounts). A normal day is 60-80 inbound calls with an average 7 min talk time. HFCU cares more about the quality of interaction and helping the member so they don't have to call back again. Candidates must be willing to work as early as 8am and as late as 6pm! They will be put on a shift after training that falls within those hours and it could/will change monthly (based on calendar month). The schedule for the following month is posted at least 2 weeks in advance and the shift schedules are 8-430, 830-5, 9-530, and 930-6. They have the ability to switch shifts with coworkers but they MUST be able and willing to work all 4 of these shift options. Immediately after training they will work 830-5 as that is the managers (Jill) shift. Candidates should be prepared to commit to a 6 month contract.

Requirements

Call center or member services experience (could consider very strong candidate with only face to face CS experience)
Professional communication skills
Ability to multitask
Ability to work any shift between 8am and 6pm
Ability to work ON SITE every day