Member Services Representative (PART TIME)
About The Position
Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community. The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches. As the welcoming face of the Y, you’ll help members check in, register for programs, and access information about everything from swim lessons to wellness classes. You’ll work in a fast-paced, people-centered environment where every interaction matters. The Member Services Representative delivers exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more. You Might Be the Right Candidate if you: Love helping people and thrive in a friendly, community-based environment Are the kind of person who’s always early and ready to start the day strong Can handle technology with confidence—whether it’s Daxko, a CRM system, or Microsoft Office Enjoy solving problems and finding ways to make someone’s day better Take pride in being dependable, organized, and upbeat under pressure Believe in teamwork and living the Y’s core values of caring, honesty, respect, and responsibility Are a morning person and can work the opening shift or weekends at the Y .
Requirements
- Effective communication, interpersonal and public relations skills
- Strong computer skills
- Ability to handle financial transactions
- Previous customer service, hospitality, sales, or related experience
- Must be dependable, punctual, and comfortable working independently in the early morning hours.
- Strong communication and problem-solving skills.
- Customer service or front desk experience preferred.
- Must be able to travel between both YMCA branches.
- CPR/AED certification (training provided if not currently certified).
- Are 18 years or older
Nice To Haves
- Customer service or front desk experience preferred.
Responsibilities
- Greet and assist members and guests in a friendly, professional manner.
- Open the facility promptly and ensure readiness for operations.
- Process membership check-ins, registrations, and payments accurately.
- Maintain knowledge of YMCA programs, services, and policies.
- Support facility cleanliness and safety procedures.
- Provide exceptional customer service and promote a positive member experience
Benefits
- free YMCA membership
- discounts on Y family membership
- continued professional training and development courses
- an 12% contribution to the YMCA retirement plan upon eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
