Member Services Representative Part Time

Glow Brands•Vincennes, IN

17h•Onsite

About The Position

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role is crucial in cultivating the Judgement Free Zone® and shaping the future of the Planet Fitness brand, which is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. The company emphasizes enhancing people’s lives with an affordable, high-quality fitness experience and seeks individuals who can inspire and motivate members.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 16 years of age or older.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.