Member Services Representative Morning

Planet Fitness•Tuscaloosa, AL

13d•$10•Onsite

About The Position

Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.

Requirements

High School Diploma or equivalent preferred
Customer service experience is a plus
Basic computer skills and willingness to learn new systems (Ignite by DataTrak)
Ability to lift up to 50 lbs and perform physical tasks throughout the shift
Dependable, punctual, and self-motivated
Strong attention to detail and ability to follow procedures
Friendly, professional demeanor with excellent communication skills

Responsibilities

Greet and check in members promptly and professionally using club protocols.
Run and review morning operational and membership reports.
Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.
Assist with club opening procedures to ensure the facility is ready for members.
Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.
Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.
Lift and move fitness equipment as needed for cleaning, organization, or maintenance.
Monitor and maintain club equipment, reporting any issues to management.
Follow all Planet Fitness safety, cleanliness, and member service protocols.
Promote a Judgement Free Zone® by providing a friendly and inclusive experience to all members.