Member Services Representative Part time Afternoon

Fitton Clubs•Sugarcreek Township, OH

12d•$12

About The Position

The Member Services Representative be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Requirements

Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Must obtain Tanning Certification within time frame required by company.
A passion for fitness and health
Upbeat, professional and positive attitude
Punctuality and reliability and must.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Hard working, enthusiastic and energetic
High school diploma/GED equivalent required.
Must be 18 years of age or older

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answering phones in a friendly manner and assist callers with a variety of questions.
Checking members into the system.
New member sign-up.
Taking prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Perform cleaning duties as required to maintain neatness and cleanliness of the club
Must be able to obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency
Must obtain Tanning Certification within time frame required by company.