Member Services Representative( FUTURE CLOSER)

Planet Fitness•Oceanside, CA

5d•$18

About The Position

Member Services Representative (MSR) position at Planet Fitness is more than just a job, it is an opportunity for personal development, leadership, organization and to maximize your career while helping improve the lives of our members...the upbeat environment and friendships you will gain are a bonus too! Our MSR’s are the foundation of our success and are solely responsible for creating and maintaining the unmatched atmosphere that makes Planet Fitness unique in the fitness industry. While working with us you will have the opportunity to learn skills applicable to any future job, develop life-long relationships, and grow your career with the company. We believe in promoting from within and most of our managers started out in this role. JOIN THE CLUB. Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Experience in Sales
Punctuality and reliability are a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
CPR Certification
AED/First Aid /CPR
Continual standing and walking during shift.
Continual talking in person or on the club phone during shift.
Must be able to occasionally lift to 50 lbs.

Responsibilities

Greet members, prospective members, and guests, providing an exceptional customer experience.
Enforcing the Judgement Free zone
Always smile and be courteous.
Taking prospects on tours
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Help members download PF Mobile App
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Completed assigned cleaning areas.
Promotes sales of Tanning lotions and Memberships.
Create connections with the community!