Member Services Representative

Boys & Girls Clubs of the Capital Area Inc•City of Albany, NY

just now•$16 - $16

About The Position

The primary function of the Member Services Representative will be to deliver professional customer service, relationship building and sales skills to create a welcoming environment at BGCCA. The incumbent will provide in-depth information related to BGCCA programs, activities, and special events while assisting with the attraction and retention of members, including the collection and processing of monetary transactions and information for members, participants and guests. The position also supports data collection and analysis systems and may assist with other administrative or clerical support activities as assigned.

Requirements

High School Diploma or GED required
Associate's degree preferred
Minimum 1 year experience in member services and/or customer service
Experience with computers, software, phone systems, and data management preferred
Must be 21 years of age
Must complete all required BGCCA training within first 60 days of employment
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to work independently and in a team-oriented environment
Strong analytical and problem-solving skills
Excellent organizational skills and attention to detail
Ability to prioritize tasks appropriately
Excellent time management skills with proven ability to meet deadlines
Ability to function well in a high-paced and at times stressful environment
Proficient with Google Office Suite or related software
Cash handling experience preferred
Must pass a comprehensive background check, including fingerprinting, child abuse clearance, and sex offender registry check, as required by BGCCA.

Responsibilities

Greet and welcome guests as soon as they arrive at the office and notify appropriate staff of visitors.
Maintain office security by following safety procedures and controlling access via the reception desk. (manage intercom system, monitor logbook, assist with main office security systems)
Maintain electronic and hard copy filing systems, ensuring accuracy and timely updates for easy information retrieval.
Keep updated records of office cash handlings and store all records appropriately.
Provide basic and accurate information regarding Club programs/events in-person and via phone/email.
Answer, screen, and forward incoming phone calls professionally
Manage and update general voicemail/message service and receive and distribute messages accordingly.
Receive, sort, and distribute daily mail/deliveries.
Respond to and follow procedures for incidents and emergencies as the main point of contact.
Act as the main point of contact for all Club-Main Office communications, including incident/injury reporting to external providers as necessary.
Perform other clerical receptionist duties such as photocopying, sorting, filing, and data entry for Main Office staff as needed.