Member Services Representative - Mondays 5AM - 10AM

Whitin Community Center•Northbridge, MA

64d

About The Position

The Member Service Representative is the first face of the Whitin Community Center. Their primary responsibility it is to welcome and inform the customer in a positive manner. Their primary responsibility is to provide great customer service and complete support to all members and potential members in person, by phone, and via electronic media.

Requirements

Graduate from an accredited High School.
Strong customer service skills with excellent oral and written communication skills to work positively with different population, in groups and individually.
Friendly, confident and outgoing.
Exhibits a great deal of patience under any and all circumstances.
Possess strong organizational and multi-tasking skills.
Ability to focus and accomplish detailed tasks despite interruptions.
Must have excellent communication skills via telephone, computer and in person.
Good penmanship and grammatical skills i.e. - spelling
Effective sales skills / knowledge needed to answer questions and sell a membership to a prospective member.
Computer skills a must, experience with Microsoft Office a plus
Team player-willing to be flexible to cover other hours as needed including weekends.
Able to work independently
Willing to work evenings, weekends and/or holidays.

Responsibilities

Greet all individuals as they enter and exit the building
Respond to member questions, concerns and conflicts in an accurate, timely and appropriate manner.
Provide tours for prospective members.
Exhibit professional demeanor and body language at all times.
Answer and direct all incoming calls to the appropriate person or department.
Field all Splash Party requests and follow-up with the Senior Director of Fitness and Wellness.
Control access to various parts of the building, including the locker rooms and fitness room by checking in members for daily programs and by means of a security camera surveillance system.
Check all communications and memos for daily updates at the beginning of each shift.
Accountable for the correct tabulation of all income processed through the member services desk cash register during his or her shift, including starting and weekend change.
Collect all fees from members and non-members for Whitin Community Center programs, including but not limited to: cash receipts, refund or discounts for memberships, programs requiring advance registration, childcare, vending and resale payments.
Register all members/ customers for programs which require advance registration.
Distribute keys, member cards, babysitting/class cards, etc. and collect appropriate fees for them.
Provide information on all Whitin Community Center programs, cost, policies, events and facility information to the general public who inquire in person or by phone.
Maintain an orderly desk area, providing handouts, stocking schedules and organizing files.
Enforce all facility policies and rules
Ability to communicate and work with other departments.
Attend all scheduled staff meetings and training sessions mandated by your supervisor
Maintain accurate time sheets and submit in timely manner
Meet all expectations of primary job responsibilities.
Adhere to WCC Core Competencies and Employee Manual
Bring to the attention of the Member Services any problems, complaints or suggestions as they relate to the customer, desk or staff.