Member Services Representative 1, Regional Office

Blue Cross Blue Shield of Wyoming • Rock Springs, WY

1d

About The Position

As a Member Services Representative with the BCBSWY Member Services Team, you will play an essential role in ensuring best-in-class service to our members, providers, and members of the general public. Are you ready to showcase your customer service skills in a professional call center recognized within the industry for providing superior customer experience? By stepping into a Member Service Representative role, you will have the opportunity to make a positive difference every day! Help people by responding to questions, research issues they may have, connect them with the resources they may need. Our Member Service Centers are equipped with software-supported call answering with adjustable headsets for ease of talking plus data entry multi-tasking. Our MSR employees are provided scheduled breaks and meal-times to ensure time to step away, while enabling the team to provide continuous high-quality service. As a recognized BCBSWY employee, we count on you to positively serve in the role of “Brand Ambassador” within the local community and/or geographical region. To your friends and neighbors - you ARE Blue Cross Blue Shield Wyoming ! We have multiple locations available through-out the state plus a Cost-Of-Living monthly adjustment for Jackson-based employees. To be successful in this role, you will need to invest in learning our products and services, be dedicated to customer service, handle phone contact with people who may be experiencing emotional situations, be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries, and apply solid judgement as to when to escalate if needed. As a new MSR, you will be provided on-the-job training on our systems, products, services, and providing best-in-class customer service skills from our skilled Trainers - plus day-to-day support from dedicated leadership! With BCBSWY Member Services - you are a part of a caring team.

Requirements

• invest in learning our products and services
• be dedicated to customer service
• handle phone contact with people who may be experiencing emotional situations
• be comfortable accessing and utilizing multiple systems to respond and research member/provider inquiries
• apply solid judgement as to when to escalate if needed
• earned High School diploma or equivalent

Nice To Haves

• prior experience with accessing multiple database systems is helpful

Responsibilities

• ensuring best-in-class service to our members, providers, and members of the general public
• responding to questions
• research issues
• connect them with the resources they may need
• positively serve in the role of “Brand Ambassador” within the local community and/or geographical region

Benefits

• Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees!
• many other benefits along with highly competitive compensation!
• Our compensation program is reviewed for competitive market match on an annual basis and employees are eligible for annual merit increases
• Monthly incentives that are based on individual and company performance are also available to eligible employees and members of our Sales Team can realize generous performance-based commissions
• medical, dental, vision, 401(k), life insurance, paid time off (PTO), 10 paid holidays in addition to PTO annually, plus 8 paid volunteer hours, various wellness programs, and a dress code of "Dress for Your Day!" which can mean jeans every day (depending on your role)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees