Member Services Representative- Superior YMCA

Duluth YMCA • Superior, WI

4d • Onsite

About The Position

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships, and programs, and maintains cleanliness and organization of the lobby area.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Requirements

• Excellent interpersonal and problem-solving skills; detail oriented.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience; ability to multi-task.
• Basic knowledge of computers.
• CPR/First Aid and AED certified. Training can be provided upon hire and must be obtained within 60 days. Higher levels of certification are accepted.
• Commitment of supporting principles of equal opportunity and affirmative action to achieve a diverse work environment.
• Must be able to successfully pass a background check.

Responsibilities

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships; completes merchandise sales.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Fold and hand out towels; maintain desk and lobby cleanliness
• Fosters an inclusive environment appreciative of differences in the workplace. Meaningfully participate in and lead efforts to support the Y’s commitment to equity and diversity.

Benefits

• Retirement accounts (You can contribute at any time, but the Y will contribute 12% after two years of service with1,000 hours in each of the two years)
• Paid time off (Accrue 1 hour of paid time off for every30hours worked)
• Complimentary nationwide 2 adult family membership to the Y
• Discounts on programs, summer camps, YMCA Camp Miller
• Team member referral program
• Employee engagement and appreciation activities
• Employee assistance program
• Growth and development opportunities
• Leadership certification and related training offered and encouraged

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees