Member Services Representative -Part time Days - Seasonal - Bittner YMCA
About The Position
The Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley. Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage. Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options. Building relationships with members, fostering connections within our YMCA community. Utilizing our operations software for member check-ins, program and membership registration, and payment processing. Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively. Handling membership and safety concerns, addressing any issues promptly and appropriately.
Requirements
- Displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission
- Must be able to obtain CPR/AED/FA certification (classes provided through the YMCA)
- Must be 18 yrs or older
- Able to stand and/or sit for at least 4 hours at a time every day
- Must be able to lift up to 30 pounds occasionally
- Possess the ability to walk and climb stairs and be capable of navigating through the facility
- Be able to talk, hear and see regularly
Responsibilities
- Providing exemplary customer service to all members, callers, volunteers and visitors
- Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage
- Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options
- Building relationships with members, fostering connections within our YMCA community
- Utilizing our operations software for member check-ins, program and membership registration, and payment processing
- Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively
- Handling membership and safety concerns, addressing any issues promptly and appropriately
Benefits
- Free individual YMCA membership!
- Discounts on programs
- Child Care discount 25% (must work min 20 hrs/week to qualify)
- Summer Camp discounts
- Free Employee Assistance Program (EAP) Program
- Y Retirement Fund: Y pays 12% after employee meets eligibility requirements
- Eligible to participate in 403B savings account through Y Retirement Fund
- Tuition Assistance
- Competitive Wages
- Flexible Schedules
- Career Development
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
