Member Services Representative Part TIme

Planet Fitness - Biddeford/Windham ME•Biddeford, ME

8h•Onsite

About The Position

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Requirements

Positive friendly attitude
Must be 18 years of age or older
Basic computer proficiency with an eye for accuracy
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
Positive leadership and diplomacy
Problem solving
Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability

Responsibilities

Greet members and guests, provide exceptional customer service.
Make members feel comfortable and welcome!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point of sale system.
Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
Adhere to policies and procedures outlined in the employee handbook.
Exceed the minimum required daily statistics.
Assess and assist in emergency medical situations as per training.
Uphold rules and policies in the facility.
Provide backup support for any employee who is absent.
Uphold integrity and security of sensitive company documents.
Lead by example and maintain consistent accountability.
Communicate between staff members any changes or information that is pertinent to their positions.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Check members into fitness classes daily using Datatrak systems.
Create new memberships and guest accounts for members.
Uphold integrity and security with member documents and sensitive information at all times.
Keep the front desk area and lobby clean and orderly.
Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Clean all exercise equipment and tanning beds.
Clean restroom and wet area and keep stocked.
Complete daily and weekly cleaning responsibilities.
Complete walkthroughs of club every 20 minutes.
Track Key Performance Indicators such as guest counts, cancels, info calls
Assist with inventory counts.
Uphold the positive, energetic, upbeat culture of Planet Fitness.
Be a brand ambassador by leading a judgement free lifestyle.
Be aware of all marketing efforts including enrollment rates.