Member Services Representative, Winter Park YMCA Family Center

YMCA of Central Florida • Winter Park, FL

193d

About The Position

The position is responsible for communicating with member/visitors in a highly professional manner; retaining membership, answering the telephone, answering member questions, and various clerical tasks as assigned. Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.

Requirements

• High School Graduate or equivalent required.
• One year of YMCA experience preferred.
• One year of customer service experience preferred.
• Demonstrated computer knowledge and data entry skills.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Perform facility access control duties by checking in members and program participants entering the building.
• Conduct interviews/tours to promote membership.
• Assist members and customers courteously.
• Meet and greet members and visitors in a positive and professional manner as a representative of the YMCA.
• Answer the telephone in a prompt, courteous manner.
• Enter membership and program enrollment data into applicable technology systems/software, print receipts, and give receipts to members and program participants.
• Ensure the security of the association enforcing policy regarding visitors and maintains visitors log.
• Give membership and program information to walk in and phone in customers.
• Assist Membership Director and perform miscellaneous tasks as directed and required.
• Perform routine filing and posts all rosters.
• Maintain clean and professional appearance for self and facility.
• Promote and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees