Member Services Representative- Weekend Closer

PINNACLE FIT CLUBS LLC • VA

66d

About The Position

The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.

Requirements

• Must be a minimum of 16 years of age.
• Must be able to lift, pull, push a minimum of 25lbs.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours of the facility.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
• Maintain the cleanliness, organization, and safety of the club.
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment to management.
• Follow the 'Lost and Found Policy' and turn in lost member property to management immediately.
• Other responsibilities as asked by management.

Benefits

• FREE Black Card Membership!
• Health Insurance - First of the month following hire date
• Medical & Prescription drug plans
• HSA (Health Savings Account)
• Dental
• Vision
• Life/AD&D
• Voluntary Short Term Disability (STD)
• Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
• 401k plan after 3 months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed