Member Services Representative Trainee

Armed Forces Benefits Assoc.

7d • Hybrid

About The Position

This position provides a full range of duties to support the member. This role promptly and accurately responding to all insurance inquiries and completing appropriate actions to provide high levels of service to customers, colleagues, and market partners.

Requirements

• High School diploma, GED, or equivalent required
• Customer service experience a plus
• Understanding of the Military, including National Guard, and First Responder Culture or the ability to learn

Responsibilities

• Scan and upload member update forms
• Document member updates
• Participate in Team communications
• Ensure security of all member information, following processes, procedures, and compliance requirements
• Take phones calls and escalate, if appropriate
• Handle all member requests within guidelines; document all actions taken
• Respond to shared email box
• Review and process member updates
• Scan and upload new business applications
• Monitor and take action on PO Box correspondence

Benefits

• health insurance (medical, dental, and vision)
• flexible spending accounts (medical and dependent care)
• 401k plan with generous employer match
• paid time off
• paid holidays (12)
• life insurance
• short- and long-term disability insurance
• employee assistance program
• professional development & tuition reimbursement
• career growth opportunities
• on-site gym and locker rooms (Alexandria, VA office only)
• friendly, collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees