Member Services Representative Shift Lead
About The Position
Grow with us! We are looking for leaders! Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. Essential Duties and Responsibilities - Provide an exceptional customer service experience. Assist in recruiting, hiring, and developing an entire team of high performers Assist General Manager with staff oversight and management Assist in scheduling and supervising staff. Assist in ensuring entire team is providing a world class member experience at all times Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise Involved in all front desk related activities including but not limited to: Check members into the system. Take prospective members on tours then assist them with the new account sign-up process Facilitate needed updates to member’s accounts. Contribute to and assist in oversight of detailed cleaning in all areas of the facility. Assist in supply ordering, within club needs and budget parameters. Assist in tracking statistics and reports (weekly, monthly, and annually). Backup support for any employee who is absent.
Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
Responsibilities
- Provide an exceptional customer service experience.
- Assist in recruiting, hiring, and developing an entire team of high performers
- Assist General Manager with staff oversight and management
- Assist in scheduling and supervising staff.
- Assist in ensuring entire team is providing a world class member experience at all times
- Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
- Involved in all front desk related activities including but not limited to: Check members into the system.
- Take prospective members on tours then assist them with the new account sign-up process
- Facilitate needed updates to member’s accounts.
- Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
- Assist in supply ordering, within club needs and budget parameters.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
Benefits
- Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
- Every Team Player receives a FREE Planet Fitness Black Card Membership
- Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
- Paid Time Off (PTO)
- Paid Parental Leave
- Health Insurance Benefits are offered to all eligible Team Players
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
