Member Services Representative II

WESTconsin Credit Union Careers•Menomonie, WI

22h

About The Position

At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together! What You’ll Be Doing: Represent the Credit Union to members in a friendly, positive, and professional manner Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts) Provide savings, loan, and other product features, benefits, and information Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution Learn to recognize member's needs for services, and presents and refers them appropriately

Requirements

High school diploma or equivalent
Proven track record in customer service
Proficiency in basic computer, data entry and typing skills is required
A positive attitude, professional image, and self-motivation are essential
Excellent verbal and written communication skills are required
This includes an every other Saturday rotation.

Responsibilities

Represent the Credit Union to members in a friendly, positive, and professional manner
Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions
Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
Provide savings, loan, and other product features, benefits, and information
Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution
Learn to recognize member's needs for services, and presents and refers them appropriately