Fern Hill - Member Services Representative I/II

O Bee Credit Union•Tacoma, WA

34d•$19 - $33

About The Position

O Bee Credit Union is hiring a Member Services Representative I/II to join our amazing team. This is a full-time role that plays a vital part in supporting our mission, our members, and our one-of-a-kind company culture. What You'll Do: As our Member Services Representative, you will provide basic financial services to members including teller, loan services, and business development. Your primary responsibility will be working towards and assisting in the positive image and growth of the credit union by providing world class member service as defined by net promoter scores. The Details: Location: Fern Hill Branch Pay Range: MSR I is $19.35 to $29.03 per hour and the range for an MSR II is $22.12 to $33.18 per hour, plus the ability to earn up to $500 per month in commission. The range is dependent on the level of position and prior experience. Sign On Bonus: $1,500 after 90 days of employment. Spanish speakers can earn a monthly $250 incentive Why You'll Love Working Here: Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades and festivals. First and foremost, we love our members. We offer a competitive benefits package, including: Employer-paid medical, dental, and vision insurance options 100% 401(k) match up to 4% of your salary Tuition reimbursement Charitable Volunteer Hours Incentive pay for achieving individual or company goals This position is open for either a Member Service Representative I or a Member Service Representative II. Level selection will be based on experience. Apply today and be part of something meaningful at O Bee Credit Union. O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Requirements

At least 1 year of customer service experience
At least 1 year of cash handling experience
High school diploma or equivalent
Strong verbal and written communication skills
Knowledge of basic computer software products.

Responsibilities

Drive best level member service by engaging in conversations with our members and developing relationships with them.
Answer and ask financially driven questions to support the growth of our member's financial wellbeing.
Knowledgeable in O Bee products and services.
Identify the needs of members from general interactions.
Process pay and receive transactions to include checking and savings, transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and wires.
Support members' requests regarding account balances, transaction history, credits and debits and escalations.
Resolve concerns and/or put them in direct contact with the appropriate staff member for specific information and assistance.
Follow BSA and all Credit Union operational procedures. Completes required Currency Transaction Reports (CTRs) and notifies Senior Management of any suspicious activities; providing information needed to complete Suspicious Activity Reports (SARs).