Member Services Representative- Closing & Midday Shift preferred

Crunch Fitness - Blaine and Maple Grove • Blaine, MN

63d

About The Position

The position involves working in a membership-based environment where the primary focus is on providing excellent customer service to members and guests. The role includes various responsibilities such as membership sales, checking in members, and facilitating member requests. The employee will be expected to maintain a welcoming atmosphere and assist in various tasks as delegated by club management. The position also offers opportunities for advancement and includes training and development to enhance skills.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills

Nice To Haves

• Strong customer service skills

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

What This Job Offers

• Number of Employees: 1,001-5,000 employees