Member Services Representative - CLOSE

Crunch • Hoover, AL

69d

About The Position

The position involves various responsibilities centered around membership sales and customer service within a club environment. The role requires a proactive approach to ensure a welcoming atmosphere for all members and guests, while also maintaining club cleanliness and organization. The employee will be expected to engage with members, facilitate their requests, and promote club services effectively. Additionally, the position offers opportunities for advancement and emphasizes the importance of training and development.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Computer Skills
• Strong customer service skills

Responsibilities

• Membership Sales
• Participate in Club Cleanliness
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties
• Attend Monthly or Weekly Department Meetings and Employee Training Meetings

Benefits

• Free Peak Results Membership
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 1,001-5,000 employees