Member Services Representative Afternoon

Planet Fitness - South Alabama Group-posted 5 months ago
Entry Level
Northport, AL
1,001-5,000 employees
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Planet Fitness is seeking a reliable and enthusiastic Afternoon Member Services Representative to join our team. This role is vital to delivering an exceptional member experience and supporting club operations during peak afternoon hours. The ideal candidate will be detail-oriented, friendly, and motivated to maintain a clean, safe, and welcoming environment.

  • Run and review morning reports to stay informed on club operations and performance metrics.
  • Greet and check in members accurately and courteously, providing excellent customer service at all times.
  • Clean and sanitize all areas of the club, including fitness equipment, locker rooms, and front desk spaces, following company standards.
  • Learn and utilize the Ignite by DataTrak system for member management, reporting, and club operations.
  • Lift, move, and organize fitness equipment as needed for cleaning, maintenance, or safety.
  • Monitor and help maintain club equipment, ensuring everything is in working order and reporting any issues to management.
  • Assist with training as needed and stay up to date on club policies, procedures, and promotions.
  • Uphold the Judgement Free Zone® atmosphere by treating all members and teammates with respect and positivity.
  • High school diploma or equivalent preferred
  • Previous customer service experience is a plus
  • Basic computer skills and willingness to learn internal systems (Ignite by DataTrak)
  • Ability to lift up to 75 lbs and perform physically active tasks throughout the shift
  • Strong attention to detail, reliability, and punctuality
  • Professional, positive attitude and communication skills
  • Ability to work independently and as part of a team
  • Employee discounts
  • Opportunity for advancement
  • Training & development
  • Free Black Card Membership
  • A supportive, team-oriented environment
  • Ongoing training and career advancement opportunities
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