MEMBER SERVICES REP

Buckeye Valley Family YMCA•Pataskala, OH

3d•Onsite

About The Position

POSITION SUMMARY: Deliver excellent customer service to all members, guests, and program participants. Proactively respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the work area.

Requirements

High school diploma and/or at least two years of related experience
Previous demonstrated experience working with children and diverse populations.
Knowledge of word processing, spreadsheet and database programs.
CPR, First Aid, AED and O2 certifications must be obtained within 90 days
Must keep certifications current throughout employment.

Responsibilities

Provide excellent, timely and courteous customer service to members, guests, and program participants in order to contribute to member retention.
Maintain knowledge of current membership and program policies, procedures and fee structures.
Enroll new members, process membership renewals and register program participants. Ensure the accuracy and completion of all required forms.
Handle and resolve membership concerns. Inform supervisor of unusual situations or unresolved issues.
Efficiently and accurately enter membership and program registrations into the point of sale system.
Accurately reconcile daily cash drawer with receipt system reports.
Maintain a clean, supplied and organized member service desk.
Distribute mail.
Present a professional appearance to all employees, members and guests.
Provide administrative support to staff as needed.
Adheres to policies related to boundaries with youth.
Participates in required abuse risk management training.
Reports suspicious and inappropriate behaviors.
Follows mandated abuse reporting requirements.
Adheres to job specific abuse risk management responsibilities.