Member Services Rep -AACU Mortgage Servicing-10908

ICSI.•Fort Worth, TX

3d•Onsite

About The Position

Responsible for providing cross functional support in the Mortgage Servicing department at American Airlines Credit Union. The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Requirements

High school diploma or GED
Previous customer/member service experience
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to perform in a fast-paced environment, handle multiple tasks and function as an integral part of a team
Skilled in above average interpersonal and communication skills and professional telephone manners
Ability to effectively communicate with all levels both verbally and written
Ability to work well under deadlines and high-volume pressure
Ability to work in a diverse work environment
Ability to quickly learn and adapt well to change
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to maintain satisfactory performance and attendance
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Nice To Haves

College degree in relevant field or equivalent relevant industry experience
Previous experience handling mortgages
Previous banking or Credit Union experience
Experience with Episys
Ability to speak, read, and write Spanish

Responsibilities

Set-up new loans in the FICS servicing system
Handle property tax/insurance policy issues and provide service to members’ questions regarding their property tax or insurance policy
Track and log legal documents related to mortgage processing
Prepare and image documents for record retention
Provide requested payoffs to members, loan officers, and other lenders
Review account information with members and requests corrections as necessary
Process legal documents when mortgage is paid in full
Perform other duties as assigned
Ensure the security and confidentiality of all account and related information
Ensure work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act