Member Services Manager (5226)

THE SALVATION ARMY • Memphis, TN

1d

About The Position

Consistent with The Salvation Army mission and core values, and in cooperation with colleagues; under the direction of the Program Director, the Member Services Manager will implement and coordinate operational, programmatic and staff training strategies to grow membership acquisition, retention, sales and management (including revenue generating programs); and deliver excellent customer service. The Member Services Manager will ensure that the mission of The Salvation Army is a top priority in all areas and activities, and that the program and service operations are in compliance with established departmental policies and procedures. Duties will also include working closely with the Program Director in developing programs for the TSARJKCCC based upon ongoing needs, assessment, and business plan, as well as managing Kroc Specialists, and Kroc Associates.

Requirements

• Four Year Degree in related field and three years of experience supervising member services/customer programs, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Blood Born Pathogen
• Safe From Harm

Responsibilities

• Work with marketing and outreach departments to highlight and position Kroc programs in the Memphis market and optimize sales.
• Oversee coordination of member tours and member onboarding.
• Develop, implement and oversee the activities of membership programming with emphasis on member experience, member retention and revenue generation through specialized activities.
• Oversee the resolution of all member concerns/complaints in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees