Member Services Lead Qualification Specialist

Costar Group • Richmond, VA

81d

About The Position

The role of the Member Service Lead Qualification Specialist plays a pivotal role in ensuring we are yielding highly intent leads to our Member Agents. In this role, you will engage with high-priority inbound leads with the mission of qualifying and dispositioning the potential buyer or seller to then yield via warm transfer (based on predefined selections) to our member agents. You will be talking to potential home buyers and sellers as well as Residential Real Estate Agents, and Brokers.

Requirements

• Bachelor's degree from an accredited, not-for-profit University or College.
• A track record of commitment to prior employers.
• 2 years of call center and/or professional experience.
• Proven experience in a lead generation, sales, or customer service role, preferably in the real estate industry.
• Strong time management skills and very detailed oriented.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent communication skills, both written and verbal, with the ability to effectively interview and assess potential leads.
• Strong analytical skills with attention to detail for evaluating lead quality.
• A customer-focused approach with a commitment to providing high-quality support to both leads and member agents.
• Knowledge of Windows, Apple OS, Microsoft Office, and Internet applications.
• A proactive and positive attitude, with a commitment to providing exceptional customer service.
• Enjoys working independently and as part of a team.
• Ability to work some nights and weekends.
• Evidence of strong academic performance in college.

Responsibilities

• Conduct comprehensive vetting of leads received through outbound and inbound phone calls, as well as emails, to ensure they meet our qualification criteria.
• Intercept and manage inbound calls on behalf of member agents. Perform thorough vetting during these calls to assess the quality and potential of the leads.
• Engage directly with consumers interested in the home buying and selling process to effectively connect them to our member agents.
• Use established criteria and tools to assess the potential of each lead and determine their suitability. Analyze responses and data to ensure the leads are credible and meet the requirements of our member agents.
• Ensure only qualified leads are forwarded to member agents, providing them with a streamlined and effective lead generation process.
• Deliver a summary of the opportunity and background of client needs/expectations with Member Agents via their preselected preferred channels of communication.
• Utilize consumer and client feedback to optimize and enhance product offerings.
• Take part in continuous professional development opportunities, world class training, coaching, and mentorship with access to industry leading research and thought leadership.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• Access to CoStar Group's Diversity, Equity, & Inclusion Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees