Member Services II

YMCA of the East Valley•San Bernardino, CA

54d

About The Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Also responsible for leading Level I staff and working independently to complete the work of the Member Services Department.

Requirements

Minimum of Associates Degree in a Business Concentration or minimum one-year of experience in a Customer Service related position is required.
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Excellent interpersonal and problem solving skills.
Strong oral/written communications skills. Must be capable of communicating and interacting effectively with a multitude of personality types.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Demonstrate excellent attendance and be able to adhere to a set schedule
A strong computer skill, (experienced with Microsoft Word, Excel, & Outlook) is required. Capacity for learning new information at a fast pace and adapting to environmental changes.
Strong mathematical skills are required, (addition, subtraction, multiplication, division, fractions, decimals, percentages, etc.
Positive, compassionate, and professional attitude while working with staff and members to expand understanding of YMCA policies and procedures.
Ability to handle a fast paced, multi-tasking environment.
Must be able to handle changing priorities, frequent interruptions and plan re-formulations. The ability to handle multiple tasks, work rapidly, plan, vary work pace, remain attentive to details, concentrate amid distractions and work cooperatively and respectfully with others is also required.

Nice To Haves

Bi-lingual is a plus.

Responsibilities

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
May hand out locker keys and towels; may monitor the locker rooms as required.
Responsible for knowing, implementing, and enforcing all emergency, safety, and security procedures
Involvement in the recruitment of volunteers for annual YMCA sustaining campaign
Responsible for leading project tasks as assigned by supervisors
Follows the YMCA personnel policies, practices, salary administration plan, emergency procedures and risk management procedures.
Performs other duties as assigned.