Member Services Desk Staff - Evenings and Weekends
About The Position
Ensures the best possible member and guest satisfaction through a welcoming friendly and positive manner; receives and welcomes people as they enter the JCC (or Health and Wellness Area) either physically or via the telephone; confirms membership status; accurately manages point of sale transaction; triages deliveries and responds to member and guest inquiries. Communicates and works well with teammates and cross functional partners. The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be able to deal with complaints and give accurate information about the Center, events, and programming. A customer-oriented approach is essential in addition to strong computer skills.
Requirements
- Excellent in-person and over the phone customer service skills
- Efficient, well organized, and able to handle a variety of duties simultaneously
- Professional manner, discretion, and appearance
- Excellent verbal and written communication skills
- Energetic, enthusiastic, and motivated
- Strong computer skills, experience with databases and/or Microsoft suite a plus
- Timely and reliable
Responsibilities
- Welcoming and engaging members and guests
- Maintain a safe and secure facility by ensuring member check-in procedures are followed
- Address member concerns in a professional manner
- Utilize member database to confirm member status, point of sale, etc.
- Balance cash drawer accurately after each shift
- Be knowledgeable about programs and procedures throughout the JCC
- Exceed expectations when providing members/guests with requested information
- Promptly refer member/guests to appropriate staff and/or JCC department
- Deliver outstanding customer service in a friendly, polite and diplomatic manner
- Promptly and accurately direct all telephone inquiries
- Learn and maintain working knowledge of JCC emergency procedures plan
- All other duties as assigned
Benefits
- Employee discount
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
