Member Services Desk Staff - Mornings and Afternoons

Jewish Community Center of Louisville•Louisville, KY

1d•$14•Onsite

About The Position

Ensures the best possible member and guest satisfaction through a welcoming friendly and positive manner; receives and welcomes people as they enter the JCC (or Health and Wellness Area) either physically or via the telephone; confirms membership status; accurately manages point of sale transaction; triages deliveries and responds to member and guest inquiries. Communicates and works well with teammates and cross functional partners. The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be able to deal with complaints and give accurate information about the Center, events, and programming. A customer-oriented approach is essential in addition to strong computer skills.

Requirements

Excellent in-person and over the phone customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written communication skills
Energetic, enthusiastic, and motivated
Strong computer skills
Timely and reliable

Nice To Haves

Experience with databases and/or Microsoft suite a plus

Responsibilities

Welcoming and engaging members and guests
Maintain a safe and secure facility by ensuring member check-in procedures are followed
Address member concerns in a professional manner
Utilize member database to confirm member status, point of sale, etc.
Balance cash drawer accurately after each shift
Be knowledgeable about programs and procedures throughout the JCC
Exceed expectations when providing members/guests with requested information
Promptly refer member/guests to appropriate staff and/or JCC department
Deliver outstanding customer service in a friendly, polite and diplomatic manner
Promptly and accurately direct all telephone inquiries
Learn and maintain working knowledge of JCC emergency procedures plan
All other duties as assigned