Gainwell Technologies LLC-posted 5 days ago
Full-time • Mid Level
Remote
5,001-10,000 employees

It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.  SummaryAs a Senior Member Services Coordinator at Gainwell, you will play a key role in delivering accurate, timely, and professional support to customers, providers, and pharmacies. You will serve as a primary point of contact for complex inquiries, contribute to service quality improvements, and mentor team members to uphold Gainwell’s commitment to exceptional customer care. Join a team that thrives on problem-solving, collaboration, and meaningful impact across the communities we serve.Your role in our missionYou will support Gainwell’s operational excellence by:

  • Managing and resolving a wide range of complex inquiries through email and outbound calls, ensuring clear and timely communication.
  • Investigating and resolving service issues, escalating inquiries to appropriate resources when needed.
  • Documenting all interactions, resolutions, and updates accurately in internal systems.
  • Collaborating with internal teams and external partners to resolve service concerns and enhance the member experience.
  • Supporting supervisors by mentoring staff, assisting with training, and providing phone support to the call center as needed.
  • Active Pharmacy Technician Certification and experience working with related systems or workflows.
  • Six or more years of customer service or contact-center experience, with the ability to manage complex issues.
  • Demonstrated experience collaborating across departments and supporting team initiatives.
  • Proficiency with office technology, computer systems, and help desk tools.
  • Strong communication, organizational, and analytical problem-solving skills.
  • Gainwell’s full benefits package, including medical, dental, vision, prescription coverage, life insurance, EAP, paid holidays, flexible vacation policy after 90 days, and 401(k) retirement program.
  • flexible vacation policy
  • 401(k) employer match
  • comprehensive health benefits
  • educational assistance
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