Member Services Coordinator

District of Columbia Bar • Washington, DC

12d • Hybrid

About The Position

The Member Services Coordinator ensures a positive member experience by responding promptly to inquiries and works to maintain and improve upon the established level of member satisfaction metrics.

Requirements

• Prior relevant work experience.
• Must be able to work some overtime during the license renewal period.
• Proficiency in Microsoft 365.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment.
• Excellent oral and written communication skills.
• Must be detail oriented and deadline driven. Able to multi-task and work in a fast-paced environment.
• Excellent interpersonal and customer service skills. Must work well in a team environment and be able to interact, including in-person, with Bar members, volunteers, vendors, the public and Bar employees.
• Must work well under pressure, possess excellent organizational abilities, and able to manage several priorities in a day.
• Must be adaptable, creative, and self-motivated.
• Ability to handle and maintain the confidentiality of highly sensitive information.

Nice To Haves

• Bachelor’s degree.
• Experience in a customer service or call center environment.
• Experience with Customer Relationship Management/Association Management Systems.

Responsibilities

• Serves as a primary point of contact and responds to member inquiries.
• Maintains knowledge of Rules and Bylaws related to license management and other core Bar programs.
• Enters member data accurately into the Association Management System (AMS).
• Follows and maintains knowledge of the Bar’s Payment Card Industry (PCI) Standards.
• Updates member records to reflect current contact information and proactively identifies data gaps and errors. Ensures relevant documents are uploaded for electronic retrieval.
• Makes recommendations to department management on opportunities to improve the member experience.
• Conducts research for Bar projects/initiatives.
• Assists with training seasonal staff.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level