Member Services/Back Up Fitness Instructor (Langham Creek)

Houston Fitness Partners•Houston, TX

About The Position

We are in search of a Member Services Representative/Backup Fitness Instructor with a thumbs-up attitude and a passion for health and fitness. Position Objective: The Member Services Representative will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience! Essential Functions: • Greet members/guests as they enter and exit the club with high-energy • Assist members/ guests with questions or concerns as they check-in, sign-up, and help with contact/billing information updates, cancellations, and more. • Answer phones in a friendly manner and assist callers with their inquiries. • Resolve member concerns and escalate to a manager as needed. • Perform prospective member calls and tours; assessing their membership needs. • Execute retail transactions with accuracy and drive sales goals. • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. • Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule. Back-Up Duties: • Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area • Gain new and current members to join fitness classes. • Enforce a safe workout environment for members at all times. Characteristics and Qualifications: • 6-12 months of experience in a customer service environment is preferred. • Must be 18 years of age or older. • Ability to pass a background check. • Must be punctual and dependable. • Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed. • Must hold a current Nationally Certified Training Certificate and maintain your certification while employed • Basic computer proficiency. Physical Demands of the Member Services Representative: • Continual standing and walking throughout the club to accomplish tasks during shift. • Frequent talking in person or on the phone to exchange information during shift. • Must be able to lift up to 50 pounds. • Will encounter toxic chemicals during shift. • Frequent cleaning and sanitizing of equipment and facilities. • Some bending, twisting, and reaching are required to accomplish tasks. Benefits: • Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week) • 401(k) plan eligible after 12 months of employment. • Free PF Black Card gym membership. • Opportunities for growth. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Characteristics that will make you the perfect fit for our Member Services Representative/Back-Up Fitness Instructor: Essential Duties & Responsibilities: Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism. Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries. Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift. Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way. Subject to work at any Planet Fitness location within Houston Fitness Partners franchise. Backup Duties: Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area. Gain new and current members to join fitness classes. Enforce a safe workout environment for members at all times. Minimum Skills: Superior customer service skills, preferably 6-12 months of face-to-face customer service experience. Self-starter who takes initiative with minimal direction and supervision. Must be punctual and dependable with a solid work ethic. Basic computer proficiency and ability to manage multiple responsibilities. Minimum Qualifications: Must be 18 years of age or older. High school diploma/GED equivalent required. Ability to pass a background check. Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed. Must hold a current Nationally Certified Training Certificate and maintain your certification while employed. Physical Demands of the MSR/Backup Fitness Instructor: Continual standing and walking throughout the club to accomplish tasks during shift. Must be able to lift up to 50 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Some bending, twisting, and reaching are required to accomplish tasks. Benefits of Joining Our Team: Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week). 401(k) plan eligible after 12 months of employment. Free PF Black Card gym membership. Opportunities for growth. As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.

Requirements

6-12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Ability to pass a background check.
Must be punctual and dependable.
Willing to become CPR/AED Certified prior to gaining employment and maintain your certification while employed.
Must hold a current Nationally Certified Training Certificate and maintain your certification while employed
Basic computer proficiency.
High school diploma/GED equivalent required.
Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
Self-starter who takes initiative with minimal direction and supervision.
Must be punctual and dependable with a solid work ethic.
Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

Greet members/guests as they enter and exit the club with high-energy
Assist members/ guests with questions or concerns as they check-in, sign-up, and help with contact/billing information updates, cancellations, and more.
Answer phones in a friendly manner and assist callers with their inquiries.
Resolve member concerns and escalate to a manager as needed.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Conduct the Planet Fitness group fitness program PE@PF and design simple workout programs as requested and provide coverage for other Fitness Instructors in the area
Gain new and current members to join fitness classes.
Enforce a safe workout environment for members at all times.
Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
Answer phones promptly and in a friendly manner.
Assist callers with knowledgeable and accurate information during their inquiries.
Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Benefits

Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week)
401(k) plan eligible after 12 months of employment.
Free PF Black Card gym membership.
Opportunities for growth.
Medical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week).
401(k) plan eligible after 12 months of employment.
Free PF Black Card gym membership.
Opportunities for growth.

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