Member Services Associate

Mass Bay Credit Union • Boston, MA

289d

About The Position

Under the direction of the Branch Supervisor and Branch Manager, provides a high level of quality of service to members and provides accuracy in transactions. Performs a variety of member service functions in conformance with established policies and procedures. Adhere to the PICK US culture through exceptional member service during every member interaction. Handles all member transactions with complete discretion and confidentiality.

Requirements

• High school diploma, or equivalent required.
• Some experience in a member service environment preferred, but not required.
• Desire to develop skills in the banking industry and display the qualities and attributes necessary to deliver superior member experience.

Responsibilities

• Deliver an exceptional member experience every time by greeting members as they enter the branch.
• Carefully listen during every member interaction.
• Communicate efficiently, showing patience and thorough attentiveness.
• Uncover member's financial needs through meaningful discussion and exploration.
• Make educated product and service recommendations based on professional knowledge.
• Follow up to ensure satisfaction.
• Quickly learn and adhere to all policies and procedures related to branch operations.
• Process teller transactions, update member contact information, provide members with share and loan rates, process stop payments, answer member account questions and order checks.
• Open new checking and savings accounts, provide branch lobby direction, and provide members with share, loan and account information.
• Build relationships and alliances with members and colleagues.
• Demonstrate a high level of proficiency with Mass Bay Credit Union's digital technology offerings.
• Participate in team meetings, contribute toward branch and credit union growth goals, engage in Credit Union campaigns, and celebrate team successes.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 101-250 employees