Member Services Associate

The Salvation Army Eastern Territory • Philadelphia, PA

4d • $17

About The Position

The Member Services Associate will provide the highest level of customer service to prospects, center members and guests related to facility and membership information, enrollment procedures, ongoing customer satisfaction and membership recruitment and retention.

Requirements

• Bachelor of Science or equivalent in Sales and Marketing or related field preferred, with previous a minimum of 3 years’ experience in the sales field.
• Excellent sales, marketing, research and tracking skills required.
• Strong customer service and interpersonal communication skills required.
• The ability to be flexible and accommodating as it relates to scheduling appointments for prospects and the members.
• Must be able to read write and communicate in English; proficiency in oral and written communication skills.
• Must have the ability to work and relate well with people.
• Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check.
• Must have an appreciation for and be able to embrace the Mission of The Salvation Army.

Responsibilities

• provide the highest level of customer service to prospects
• provide the highest level of customer service to center members
• provide the highest level of customer service to guests related to facility and membership information
• provide the highest level of customer service to guests related to enrollment procedures
• provide the highest level of customer service to guests related to ongoing customer satisfaction
• provide the highest level of customer service to guests related to membership recruitment and retention

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level