Member Services Associate

North Penn Ymca • Harleysville, PA

399d • $24,960 - $33,280

About The Position

The Membership Service Associate at North Penn YMCA is responsible for maintaining the cleanliness and organization of the Welcome Center while providing essential information regarding memberships, programs, and services. This part-time role requires effective communication and customer service skills, with responsibilities that may include early morning, evening, and weekend shifts.

Requirements

• High school diploma or equivalent required.
• Previous customer service or sales experience preferred.
• Minimum age of 17 years.
• Effective communication skills, both written and oral.
• Strong collaborative work ethic.
• Ability to operate standard office/membership desk equipment.
• Ability to interact with diverse individuals.

Nice To Haves

• Bilingual skills preferred.
• 1 year of customer service experience preferred.

Responsibilities

• Maintain cleanliness and organization of the Welcome Center.
• Provide information about membership, programs, and services.
• Answer telephones and take messages as necessary.
• Process transactions utilizing the Core system, including class registration and program refunds.
• Lead facility tours and provide current membership information.
• Handle and resolve membership complaints, informing the supervisor of unusual situations.
• Assist in special events as needed.
• Monitor membership cards and members' use of facilities.

Benefits

• 401(k)
• Paid time off
• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED