Member Services Associate, Travel and Lifestyle - Mid Day

Atlas

1d•$65,000 - $79,000•Remote

About The Position

As a Member Services Associate on the Travel & Lifestyle team, you are on the front lines of the Atlas member experience. You’ll handle complex, high-value requests in real time, bringing taste, precision, and calm execution to everything from international travel to last-minute lifestyle needs. This role is built for someone who genuinely enjoys solving hard problems for discerning, well-traveled members. You know how to move quickly without cutting corners, communicate clearly under pressure, and make judgment calls that protect both the member experience and the Atlas brand. You’ll work closely with internal teams and external partners to deliver thoughtful, concierge-level support, especially during overnight hours when speed, ownership, and judgment matter most. You must be willing to work on the days and times listed above.

Requirements

2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management
Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight
Strong global travel knowledge, including familiarity with top-tier hotels, dining, transportation, and cultural destinations
Excellent written communication skills and a client-first mindset
High level of discretion and comfort handling sensitive member information
Strong organizational instincts with the ability to juggle multiple live requests and shifting priorities
Comfort working nights, weekends, and holidays as part of a globally distributed service model
Calm under pressure and sound judgment in ambiguous situations.
Strong ownership mentality; you don’t wait to be told what to do.
Attention to detail without losing sight of the bigger picture.
A collaborative mindset and respect for operational rigor.

Nice To Haves

Experience with GDS platforms (Sabre, Amadeus, Apollo) for commercial air booking and ticketing changes
Familiarity with tools like Zendesk, CRM systems, or internal case management platforms
Existing relationships with luxury hospitality brands (Aman, Rosewood, Belmond, Six Senses, etc.)

Responsibilities

Own end-to-end execution of travel and lifestyle requests in the queue, communicating directly with members, coordinating tasks including:
Luxury hotels, resorts, and private villas
Commercial flights and private aviation
Dining reservations, events, and exclusive experiences
Ground transportation and complex logistics
Deliver high-touch, responsive member support via chat, with clear communication and strong follow-through.
Navigate internal systems and third-party tools to ensure bookings are accurate, confirmed, and executed flawlessly.
Act as a brand ambassador in every interaction, reinforcing Atlas’s premium positioning through tone, taste, and attention to detail.
Anticipate member needs, surface patterns or feedback, and escalate insights to help improve workflows and service quality.
Partner closely with hotels, concierge partners, transportation providers, and internal stakeholders to ensure seamless handoffs.
Contribute to SOPs, macros, and internal knowledge bases as we continue to scale the Travel & Lifestyle function.