Member Services Associate, Dining and Accounts

Atlas-posted 2 months ago
$70,000 - $80,000/Yr
Full-time • Entry Level
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In this role as Dining & Accounts Member Services Associate, you will be the member-facing role responsible for ensuring an exceptional experience for Atlas cardholders across dining, reservations, and account servicing. This person will be a direct point of contact for our members, helping to anticipate their needs, resolve inquiries, and deliver white-glove support that reflects Atlas’s standard of excellence. You’ll partner closely with our concierge, operations, and credit teams to streamline workflows, solve member challenges, and bring creative solutions to life in real time.

  • Serve as the primary point of contact for Atlas members regarding dining and account-related requests.
  • Manage inbound and outbound communications via Zendesk, Slack, Gmail, and Core Credit systems.
  • Coordinate reservations, dining experiences, and special requests with precision and speed.
  • Troubleshoot member account questions, credit issues, and billing concerns with a solutions-first mindset.
  • Collaborate cross-functionally with credit operations and lifestyle teams to deliver seamless member experiences.
  • Track and manage service requests efficiently while maintaining a high-touch, empathetic approach.
  • Uphold Atlas’s service ethos: anticipating needs before they’re voiced and turning challenges into memorable moments.
  • 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.
  • Background in Customer Service, Executive Assistance, or Concierge Services with a Dining focus.
  • Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions.
  • Excellent multitasking and prioritization skills in fast-paced, dynamic environments.
  • Creative problem-solver who thrives on delivering solutions thoughtfully.
  • You communicate with clarity and empathy. You know how to read the room, adjust your tone, and make each interaction feel personal and grounded.
  • You bring a genuine passion for dining and member service, and are comfortable being the person who quietly makes things work.
  • Self-motivated, ambitious, and able to work independently with minimal supervision.
  • Comfortable using tools like Zendesk, Slack, Gmail, and Google Workspace.
  • Familiarity with Core Credit or other financial servicing platforms.
  • Experience in customer-facing financial services or luxury brand environments.
  • Prior experience managing video calls or virtual consultations (Zoom, Google Meet).
  • Full medical, dental, and vision coverage, with dependent contribution.
  • 401k Plan.
  • Flexible Time Off, so you can take the time you need.
  • Work from Home Reimbursement to set up your space for success!
  • Access to Atlas perks and lifestyle experiences.
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