Member Services Associate - Branch

Direct Federal Credit Union • Needham, MA

11d • $22 - $26 • Onsite

About The Position

We are seeking a full-time Member Services Representative to join our team at our branch location in Needham, MA. This role is ideal for someone who thrives in a face-to-face customer service environment and is passionate about helping members achieve financial success.

Requirements

• Minimum of 1 year in customer service, banking, or a related field
• Able to engage with members and understand their needs
• Comfortable using digital tools and learning new systems
• Able to multitask and prioritize effectively
• Bring a great attitude and a member-first mindset

Responsibilities

• Provide exceptional service to members visiting the branch
• Assist with transactions, account inquiries, and product education
• Understand and explain all products and services offered by Direct Federal
• Build relationships and trust through personalized service
• Maintain confidentiality and security of member information
• Navigate internal systems and stay up-to-date on new tools and processes
• Perform additional duties as assigned to support the team and our members

Benefits

• Competitive hourly wage with performance-based incentives
• Comprehensive benefits package including:
• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with match and a pension plan
• Paid vacation, sick, and personal time
• Credit monitoring service
• Student loan paydown program
• Ongoing training and a supportive, growth-focused culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed