Member Services Associate 2 - IAACU

Illinois Farm Bureau-posted 5 days ago

$32,000 - $44,000/Yr

Full-time • Mid Level

Hybrid • Bloomington, IL

101-250 employees

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Opens accounts for members, resolves issues and professionally handles ongoing member needs. Performs a variety of transactional services while providing members with a high degree of customer service and accuracy. Responds to member requests and provides information by phone, email or in person. Promotes and cross-sells a full range of credit union products and services.

Greets and welcomes members and visitors to the credit union in a courteous, professional and timely manner. Provides prompt, accurate and efficient service in the processing of transactions.
Opens new accounts and services existing accounts. Sets up new account files and provides members with all necessary information for membership.
Promotes and cross-sells a wide variety of credit union products and services based on member needs.
Establishes and assists with safe deposit boxes, U.S. savings bonds and share certificates.
Maintains checking account supplies, including ordering checks, as assigned.
Serves as back up to call center representatives as needed.

Typically requires 1+ years of relevant experience.
This job operates in a credit union environment and routinely uses standard office equipment such as computers, phones, calculators, scanners and copy machines.
Regularly works varied daytime hours and every third Saturday with occasional overtime.
Occasional lifting of up to 20 pounds (e.g., safety deposit boxes).

insurance benefits (medical, dental, vision, disability, and life)
401(k) with company match
parental leave
paid time off
paid company holidays
time off to volunteer

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Member Services Associate 2 - IAACU

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