Member Services Associate 1

Patriot Mobile • Tyler, TX

20d

About The Position

Patriot Mobile is America's only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable wireless service and exceptional support while relentlessly fighting for our shared values. Patriot Mobile donates a portion of every dollar earned to support organizations that fight for First Amendment Religious Freedom and Freedom of Speech, Second Amendment Right to Bear Arms, Sanctity of Life, and the needs of our Veterans and First Responders. Job Overview The Member Services Associate 1 representative plays a key role in providing front-line support to Patriot Mobile members by addressing inquiries related to account information, billing, and services. This role requires strong communication skills, a problem-solving mindset, and the ability to navigate internal systems efficiently while delivering an outstanding customer experience.

Requirements

• Exceptional communication; verbal, written and interpersonal communication skills.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
• Ability to work in a fast-paced environment and multi-task on work assignments.
• Strong organizational skills.
• Dependable, including excellent attendance.
• Willing to work overtime and Saturdays.
• Proficient with Microsoft Office Suite including MS teams.
• High School diploma or GED required

Nice To Haves

• Associate's or Bachelor's degree preferred.
• Experience in sales, operations, or executive administrative support is preferred.
• Call center experience preferred but not required.

Responsibilities

• Handle general customer questions related to accounts, billing, and service-related concerns.
• Provide prompt, accurate, and friendly support to ensure a positive member experience.
• Access, update, and maintain accurate member records in real-time during interactions.
• Identify and escalate complex issues to higher-level support teams or supervisors as necessary.
• Achieve key performance indicators, including Quality Assurance (QA), schedule adherence, and call handling times.
• Build a strong foundation in delivering high-quality interactions and problem resolution.
• Develop expertise in Patriot Mobile policies, billing systems, and account management tools.
• Strengthen active listening and resolution strategies to handle diverse member concerns effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED