Member Services Associate 1

Patriot Mobile • Tyler, TX

176d • Onsite

About The Position

The Member Services Associate 1 representative plays a key role in providing front-line support to Patriot Mobile members by addressing inquiries related to account information, billing, and services. This role requires strong communication skills, a problem-solving mindset, and the ability to navigate internal systems efficiently while delivering an outstanding customer experience.

Requirements

• Exceptional communication; verbal, written and interpersonal communication skills.
• Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile.
• Ability to work in a fast-paced environment and multi-task on work assignments.
• Strong organizational skills.
• Dependable, including excellent attendance.
• Willing to work overtime and Saturdays.
• Proficient with Microsoft Office Suite including MS teams.
• High School diploma or GED required

Nice To Haves

• Associate's or Bachelor's degree preferred.
• Experience in sales, operations, or executive administrative support is preferred.
• Call center experience preferred but not required.

Responsibilities

• Handle general customer questions related to accounts, billing, and service-related concerns.
• Provide prompt, accurate, and friendly support to ensure a positive member experience.
• Access, update, and maintain accurate member records in real-time during interactions.
• Identify and escalate complex issues to higher-level support teams or supervisors as necessary.
• Achieve key performance indicators, including Quality Assurance (QA), schedule adherence, and call handling times.
• Build a strong foundation in delivering high-quality interactions and problem resolution.
• Develop expertise in Patriot Mobile policies, billing systems, and account management tools.
• Strengthen active listening and resolution strategies to handle diverse member concerns effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED