Inb/Outb Queue Assoc

CVS Health • Dallas, TX

2d • $15 - $18 • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
How will this role have an impact?
Under the supervision of the Member Services Manager, the Member Services Assistant
provides follow-up calls and mailings to members regarding previous appointments; fills
requests of members, and answers a high volume of internal calls. Creating Internal requests
for further follow up, upon request. The Member Services Assistant is responsible for adding
accurate notes for future follow-up by Signify health and/or Health Plans. Works diligently to
meet department goals.
The Signify Health Member Services department operates 6 days a week / 11 hours per day.
Shifts may include both, weekend days (Saturday) and traditional weekdays (Monday- Friday).
Work Location: Remote and Hybrid: The hybrid role is based in Dallas, TX. Applicants must
be within commuting distance of our Dallas HQ building located at 4055 Valley View Ln, Dallas,
TX 75244
We will consider some remote roles on a case by case basis per business need.

Requirements

• High School Diploma or equivalent - Some college preferred but not required
• Minimum of 2 years successful work experience in a related field
• Prior experience in a fast paced customer service environment
• Prior experience working in call center or inbound calls environment
• Speak, read, and write English fluently
• Good verbal and written communication skills
• Proven ability to prioritize and multitask
• Advanced skills in Google Suites
• Accurate data entry skills

Nice To Haves

• Self-directed and organized.
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented, catches errors early
• Customer service oriented with a sense of urgency
• Ability to work under pressure and independently
• Ability to take direction

Responsibilities

• Handles a high volume of inbound calls
• Email, Fax, and/or Print and mail member requested results or forms.
• Handle any incoming mail
• Provide backup coverage for the Member Services team
• Responsible to for follow-up on voicemails
• Ability to work on any special project.
• Be on time, ready to work at the assigned work location on a daily basis.
• Manage time effectively.
• Respond well to coaching and supervision.
• Answer and follow up on all member inquiries in a timely fashion.
• Actively demonstrate teamwork at all times.
• Ability to work overtime.
• Participate in staff meetings, conference calls, and other meetings as needed
• Complete reports as requested by Supervisor
• Assist/coach/coordinate with other team members
• Attend training sessions to acquire/enhance skills related to programs offered
• Perform other incidental and related duties as required

Benefits

• Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.
• We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees