Member Services Assistant Part Time

Brigham and Women's Hospital • Somersworth, NH

59d • $17 - $22 • Onsite

About The Position

Responsible for ensuring a positive and efficient experience for patients and their families within a hospital setting. This position involves managing patient interactions, processing requests, and providing administrative support to ensure smooth operations.

Requirements

• High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
• Experience in a customer service or healthcare setting 0-1 year preferred
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Ability to handle sensitive information with discretion and confidentiality.
• Problem-solving skills and the ability to work under pressure in a fast-paced environment.

Nice To Haves

• Heartsaver CPR AED [CPR] - American Heart Association (AHA) preferred

Responsibilities

• Greet members, guests, clients and patients in a courteous and professional manner.
• Provide information about hospital services, policies, and procedures.
• Address and resolve patient inquiries and concerns promptly and effectively.
• Perform data entry and maintain accurate patient records in the hospital's database system.
• Prepare and process patient forms, including consent forms, insurance information, and referrals.
• Adhere to hospital policies and procedures regarding patient confidentiality and data protection.
• Ensure compliance with healthcare regulations, including HIPAA and other privacy laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees