Member Services Assistant Director

JCCs of North America • Columbus, OH

110d

About The Position

The Member Services Assistant Director assists guests, as well as new and existing members with equal priority, and ensures that recruitment, retention, customer service and customer satisfaction are of the highest quality. The Member Services Assistant Director generates excitement and interest in the JCC and in the community and focuses on procedures that acquire new members and retain existing members.

Requirements

• High School diploma required; Associate's Degree and/or BA/BS in related field preferred.
• 1 - 2+ years' experience, with at least one being supervisory, in a similar position.
• Extensive knowledge of, and love for, Jewish customs and culture.
• Strategic thinker, recruitment and retention strategies, collaborative.
• Computer and internet proficient.
• Experience with not-for-profit organizations.
• Motivational with ability to influence others.
• Experience with customer relationship management software preferred.

Responsibilities

• Retain current members through monthly membership appreciation events, excellent customer service, and creative programming.
• Serve as facilitator of Members' issues, concerns, questions and problems.
• Implement Membership recruitment and retention projects as assigned by Member Services Director.
• Help to prepare and organize special events, open houses, etc. to bring prospective clients to the JCC of Greater Columbus.
• Assist Member Services Director to meet targeted membership sales based on budget goals.
• Supervise Member Services' staff as well as Front Desk Team as needed to ensure outstanding customer service throughout Member Services Department.
• Coordinate membership needs with Front Desk to ensure the highest level of customer service.
• Collaborate with staff from other JCC departments to coordinate projects and address membership issues as needed.
• As JCC Community Representative, coordinate and implement joint community programs.
• Some evening and weekend availability is required.
• All other duties as assigned.

Benefits

• Free JCC fitness center membership.
• Potential for health, dental and vision insurance.
• 403b retirement plan.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree