Member Services and Communication Manager

Ridglea Country Club•Fort Worth, TX

About The Position

The Member Services and Communications Manager plays a key role in shaping the Ridglea Country Club experience by ensuring warm, consistent, and engaging communication while delivering exceptional front-of-house service. This position oversees member-facing operations at the Front Desk while leading all Club communications, marketing, and brand presentation. The Manager serves as a steward of the Ridglea culture, creating meaningful connections with members, supporting Club traditions, and promoting programs and events with professionalism, creativity, and hospitality at the forefront.

Requirements

Advanced proficiency in Microsoft Word and Excel, with working knowledge of publishing and design platforms such as Adobe Creative Suite, Photoshop, Canva, or similar tools.
Highly organized, detail-oriented, and creative, with the ability to plan, prioritize, and execute high-quality communications initiatives while maintaining operational oversight.
Exceptional written and editorial skills, with the ability to adapt tone and messaging for diverse audiences; writing samples required.
Demonstrated ability to manage competing priorities, delegate effectively, and meet deadlines in a fast-paced, member-focused environment.
Proven leadership presence with the ability to coach, guide, and influence team members through others, including supervisory and lead-level staff.
Strong interpersonal, customer service, and relationship-building skills, with the confidence to address sensitive situations professionally and calmly.
Sound judgment, discretion, and emotional intelligence in handling confidential information and member concerns.
Flexibility to work evenings, weekends, and holidays as required.
Bachelor’s degree in Communications, Marketing, Advertising, Public Relations, Hospitality Management, or a related field from an accredited four-year institution.
Minimum of 5 years of progressive experience in communications, marketing, or member-facing roles, with at least 2 years of supervisory or leadership responsibility, preferably in hospitality, private club, or service-driven environments.

Responsibilities

Provides strategic leadership and direction to the Lead Receptionist, ensuring front desk operations consistently deliver a warm, polished, and service-driven first impression for members and guests.
Partners with the Lead Receptionist to recruit, train, coach, and develop Front Desk staff, reinforcing hospitality standards, professionalism, and meaningful member recognition.
Establishes, communicates, and upholds front desk service standards, procedures, and protocols that reflect the Club’s culture and commitment to personalized service.
Oversees performance management for the Front Desk team, including goal-setting, ongoing feedback, and annual performance evaluations, in collaboration with the Lead Receptionist.
Maintains oversight of front desk operations, facility appearance, staff presentation, and service flow to ensure a consistently refined member experience.
Provides leadership oversight of scheduling and labor management, ensuring appropriate staffing levels and alignment with departmental labor goals.
Serves as an escalation point for member and guest concerns, resolving issues with discretion and care while empowering the Lead Receptionist to address day-to-day matters.
Works in close partnership with the Lead Receptionist to ensure accurate event reservations, clear internal communication, and seamless service execution.
Develops and executes an annual communications plan that supports the Club’s goals, traditions, and member engagement strategies.
Oversees all internal and external communications to ensure messaging is warm, consistent, and reflective of the Ridglea brand.
Creates and maintains high-quality communication materials including newsletters, email campaigns, signage, digital displays, event promotions, and press releases.
Maintains and updates the Club website, mobile app, and calendar to provide members with timely, accurate, and engaging information.
Produces compelling written and visual content that enhances the member experience and supports discoverability through search optimization.
Designs and distributes branded email communications for all departments, ensuring clarity and consistency.
Tracks engagement metrics to continuously improve communication effectiveness.
Promotes Club events through thoughtful, multi-channel communication to drive attendance and participation.
Attends member events to engage with members, capture photography and video, and assess event appeal and future opportunities.
Manages all Club social media platforms, highlighting Club life, traditions, dining, fitness, and family programming.
Oversees photography and video projects to enhance storytelling and member connection.
Designs The Scene Newsletter and Summer Calendar in Canva, coordinating with department leaders and external vendors for both digital and print distribution.
Works closely with the Director of Membership to support prospective member communications and onboarding materials.
Collaborates with the Director of Food & Beverage on dining menus, promotions, and special event marketing.
Supports the General Manager/COO and management team in all marketing, communications, and public relations initiatives.
Ensures proper use of Ridglea branding across all departments, signage, merchandise, and communications.
Provides administrative and communications support for Committees, the Board of Directors and the Ridglea Country Club Charitable Foundation (RCCCF).
Coordinates meeting logistics, including agenda preparation, scheduling, distribution of materials, minute-taking, and follow-up communications.
Partners with Committee Chairs and leadership to support Club initiatives and governance objectives.
Maintains knowledge of RCC Bylaws, House Rules, and policies, supporting their consistent application.
Adheres to all operational standards, procedures, and service expectations.
Participates in professional development opportunities and maintains relationships with communications professionals in the private club and hospitality industries.
Performs additional duties and special projects as assigned.