Member Services Agent (Call Center/ Contact Center)

Rue Gilt Groupe

296d • $17 • Remote

About The Position

The Role: Member Services Agent (Call Center)--Fully Remote. Are you looking to work somewhere that your suggestions are heard, and you can help implement them? Do you love finding a good deal and you have a PASSION for FASHION? If so, this is the role for you! Rue Gilt Groupe is dedicated to providing exceptional customer service. This position is REMOTE and equipment is provided.

Requirements

• Minimum of 1-year CALL CENTER experience within the last 5 years.
• Must reside in one of the specified states.
• Must have a private workspace with a door to minimize distractions.
• Internet must be hardwired into your home with required speeds.

Nice To Haves

• 1-3 years of experience in a Contact (CALL) center environment.
• Knowledge of customer service practices and principles.
• Proficient in relevant computer applications and ability to maneuver multiple screens.

Responsibilities

• Provide outstanding customer support via phone and/or email.
• Actively listen to customers to understand their needs and concerns.
• Use critical thinking and problem-solving skills to resolve issues efficiently.
• Maintain a high level of accuracy when handling customer inquiries and data entry.
• Adapt to changing procedures, policies, and customer demands.
• Demonstrate professionalism, patience, and empathy in all interactions.
• Manage time effectively while handling multiple customer interactions.
• Ensure consistent attendance and punctuality to support the team's success.

Benefits

• Starting pay for Tier 1 Contact Center Agent: $17.00/hr.

What This Job Offers

• Career Level: Entry Level
• Industry: Construction of Buildings
• Education Level: High school or GED